WARRANTY AND RETURNS

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WARRANTY

 

Australian made sofas have a 10-year structural guarantee on the frame, foam and webbing. The fabric and manufacturing faults are coveredfor a period of 1 year.

 

Imported sofas have a 10-year structural guarantee on the frame. The rest of the sofa including fabric/leather is covered against manufacturingfaults for a period of 1 year.

 

All other CAMERICH Furniture products are covered against manufacturing faults for a period of 1 year. Goods which are not of a merchantablequality will
be repaired, replaced or a refund will be provided when their condition is caused by CAMERICH or its agents. Proof of purchasemust be provided, and
you must be the original purchaser. The guarantee of goods is subject to proper care and maintenance and if goods are abused or not used in the intended
manner they will not be covered by the guarantee. Goods utilised for commercial purposes and for rentalproperties are not covered by the above warranty.
It is the purchaser’s responsibility to return goods if they are more than 50km radius fromthe CAMERICH warehouse or store. As the warranty is subject to
proper care and maintenance,make sure you read and understand our care and maintenance instructions below*. This is in accordance to the rights granted to
you by the relevant State and Federal Laws.
 

 


RETURNS

 

Cancellations can be made within 24 hours of an order being placed without incurring a cancellation fee. For items cancelledafter the 24-hour period,
a 20% cancellation fee will be charged on standard stock items and 50% on special orders. (All sofas, upholstery and special sized items are special orders).

 

In some special circumstances CAMERICH Management may agree to accept a cancellation after the 24-hour period in exchangefor a store credit to be used
against future purchases only.

 

ENSURE YOU KEEP YOUR RECEIPT AS WE WILL REQUIRE A RECEIPT AS PROOF OF PURCHASE.

 


*CARE INSTRUCTIONS


Fabric and Upholstered Products:

– Vacuum-clean fabric every fortnight to get rid of dust in hidden areas, use stain-remover to clean up stains, but a test on a back area is necessary to make sure it’s safe. Following the dry-cleaning instruction is necessary. Always use a professional dry-cleaner.

– Maintain the shape and elasticity of cushions and pillows by patting them hard once a week.  

– During rainy season, to keep sofa dry, use a blower to blow humid air out.                                                  

Leather Upholstered Products: 

– Clean and dust every fortnight, using a piece of soft cloth to wipe the surface. When using a vacuum-cleaner on leather, be sure to use a soft head and pipe so as not to scratch the surface. 

– To get rid of stains, use soft cloth and leather cleaner to wipe it off. Do not use wet cloths and tissues on leather.

– In case of accidents such as candle drips or gum dropped on sofa, place a piece of thick cloth on candle drips, and use a hot iron to remove. To remove gum,

place an ice cube wrapped in plastic film, make the gum hard and then pick it off applying little force.

– For severe stains, please consult a professional cleaner.


Glass:  

– To clean oil-stained glass tops, use a little detergent first, then wash the area with water and wipe dry with a cloth. For atomized, use power detergent.


Marbles:
– Marble is a porous material. Any spills should be cleaned immediately to avoid stains. Remove spills using a clean, natural coloured cloth and lukewarm waters. If more thorough cleaning is required use a non-alkali or acidic soap.

– Oily liquids will penetrate the surface quicker than water.

– DO NOT place hot items on marble, it may cause the marble to shock and crack. Use coasters to protect its surface.

– To clean oil-stained glass tops, use a little detergent first, then wash the area with water and wipe dry with a cloth. For atomized, use power detergent.


Wood Furniture:
– Wipe furniture with a piece of damp cloth in the direction of grain. For parts that collect most dust, clean them thoroughly. If not, dust will make the wood age quickly. Clean up any stains as soon as possible.

– DO NOT use water-soluble agent like gasoline or alcohol to wipe wood. Do not use wet tissue or cloth either because the alcoholic content may cause harm to the paint.

– If cleaning is not done regularly, we advise you use a professional cleaning agent. Take adequate amount of the agent on a soft cloth to clean the furniture, and then use the other side of the cloth to wipe agent off.


Accessories:

Damp cloth can be used on aluminium units, but no acid or alkali detergent is allowed because it will harm the surface and cause oxidation. Hard scratches may cause the same problem.

– Metal joints may loosen with time, tighten the screws to get them back in place.

– Maintain the metal slide at least twice a year. Clean up the dust first, the put a few drops of lubricating oil in order to obtain a smooth sliding. Remember to wipe off the over-flowed oil so as not to damage the furniture first.